Broadband down in my area

[Fabs]

No broadband since yesterday. Online test confirm problems in my area (21). Would appreciate an estimate of how long before this is fixed please.

[Adduxi · Accepted solution]

Try checking with Area faults on 0800 561 0061 or if you have a VM landline 150 as small local faults are not listed on the VM status page.  It may give an estimate ?  Usually the Status Page in My VM gives estimates as well?

Otherwise wait here a day or two for a VM Mod to pick this up.

[Vikki_M]

Hi Fabs

Thank you for your post and welcome back to our community.

We are sorry to hear about the service issues you have been having. 

The service status page should show an estimated fix time for a known outage.

How have things been since posting please? 

Please pop back to us when you can.  

[Fabs]

Thank you for such very useful info, Adduxi. 😊

[Fabs]

Hi Vikki, it's back now. Thanks for responding.

[Beth_G]

Hi Fabs,

That's great, thanks so much for updating us. 

If you need any help with anything else, please don't hesitate to send us another message. We're happy to help.