Booster Plug blown in socket

[Tim_allen]

My booster plug (see image) has just blown in its electrical socket. It sparked and smoked.

Its an official Virgin supplied product and I believe its charged for, or has been paid for via my account.

Any idea how I can get these replaced please?

[Client62]

Retire the the failed / end of life PLA units and move on to a newer model with better speeds and dual band Wi-Fi.

Such as ...

https://www.screwfix.com/p/tp-link-tl-wpa7517-kit-dual-band-av1000-powerline-adaptor-kit/793rn

[Paul_DN]

Hi Pat353,

Thank you for taking the time to contact us, we are sorry to hear your Boosters which we provided in 2020 have stopped working, although we no longer provide/ support these we do offer Wi-Fi Pod with our Wi-Fi Max, so we can look further into this for you I have sent an invite into a private chat, please click on the white envelope to accept.

Regards

Paul.

[Megan_L]

Hi Pat353, 

Thanks for chatting with me & Paul in our PM's, I'm sorry that we couldn't help in this instance as you're a Virgin Media Ireland customer, but here's the Contact Us Page for our Ireland partners.

They will be happy to help in this respect.

Thanks,

Meg