Awaiting POD 4 weeks

[shellrtw]

I have been awaiting POD for 4 weeks I have been informed one hand been ordered 4 times not one has arrived I have telephoned numerous times complained three times still not arrived discussing customer service been lied to and refused names of staff to put complaint in discussing service!!!! On hold for 40 minuses this morning was told 2 minutes !!!!!! 

[Ilyas_Y]

Hey @shellrtw Thanks for reaching out to us and a warm welcome to the Virgin Media Community forums. 👋🏼

I'm sorry to hear about the poor experience you've had in relation to the Wi-Fi pod and with the customer services team. 
It shouldn't be this this much hassle to order a pod - but we will assist you on this and get this done for you. 🧾

I will send a private message.

Kind regards,
Ilyas.

[Ilyas_Y]

Thanks for speaking with us today @shellrtw on the VM forums. 👋🏼

I'm glad we have been able to assist and get the pod ordered out.
All information can be found within our private chat. 🧾

Let us know how it goes when it arrives.
Reach out to us for any other queries you may have and we'll assist where we can.

Kind regards,
Ilyas.