Apps and recordings problems

[Tracy04]

I have had my new reuter for a few weeks now as my old one was having problems.  This new one has been great, until 2 days ago, I couldn't play my apps on my tv. I tuned it off and on and my apps are ok now, although I had to sign back into everything and now all my recordings have gone. Its as though I'm starting from scratch again.  Please advise as what happened 

[Martin_N]

Hi Tracy04,

Thank you for your post. I'm very sorry to hear about what happened on your Tv box. 

It sounds as though the box went through a reset of some kind. 

I am happy to take a look on our side to see if I can see anything. 

I will private message you now. 

^Martin