on 31-05-2024 13:52
Hi all,
I have been with VM for just over 8 months. The first three months were great, but after that have had problems. There seems to be a common cause, loss of power to the property. I have three issues (that I hope will be sorted by the same "fix")
I have reset the router multiple times over the last 4 months, but still have the same issues.
Question 1. I have read about the VPN issues on multiple sites and Modem Only mode would seem to be the answer. Would this potentially resolve all 3 of my issues listed above?
Question 2. Any advice on routers? I have been looking at serval, but am wondering if "going big" on the expensive ones are worth it.
The Amazon ones are a three pack, so they sound a good idea, but do I really need them, would the £124.99 one fix my three problems?
Sorry for my first post being a long one, but any advice would be most welcome.
Answered! Go to Answer
31-05-2024 14:02 - edited 31-05-2024 14:10
Personally I would go for a good branded SoHo non wifi router, and use additional PoE Wifi access points. I use a Draytek router and TP-Link AP's. I'm sure you will get plenty of other recommendations 🙂
I would also avoid anything sold by Amazon or Goggle. IMHO they are both in the business of monetising and not necessarily the best networking kit.
However none of this will matter if your incoming circuit it bad. Setup a BQM to monitor and record this circuit and post a link to the shared live graph www.thinkbroadband.com/ping
Also post your network log and power levels from the Hub. Once done we can comment.
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31-05-2024 14:02 - edited 31-05-2024 14:10
Personally I would go for a good branded SoHo non wifi router, and use additional PoE Wifi access points. I use a Draytek router and TP-Link AP's. I'm sure you will get plenty of other recommendations 🙂
I would also avoid anything sold by Amazon or Goggle. IMHO they are both in the business of monetising and not necessarily the best networking kit.
However none of this will matter if your incoming circuit it bad. Setup a BQM to monitor and record this circuit and post a link to the shared live graph www.thinkbroadband.com/ping
Also post your network log and power levels from the Hub. Once done we can comment.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 31-05-2024 14:14
I suggest this one
on 31-05-2024 14:21
Thanks, from what I know about SoHo routers they are not particularly built to handle a lot of connections, and I do have a LOT of connections as I have my wife and two 19 year olds to support 😂 however, your PoE suggestion is not one I had considered, which is a bit weird as I have one PoE connector that I have had for years and forgotten about. So will look at a router plus PoE connections as well. Thank you
on 31-05-2024 14:23
Hi, Thanks, weirdly that one is on my list already 😁, I only posted the most expensive and the cheapest ones on my list, in my original post
31-05-2024 14:25 - edited 31-05-2024 15:01
Things to try ...
1) Disable Child Safe / Virus Safe / Smart Security { Hub 5 only } to ensure VPN can connect.
2) Disable Smart Wi-Fi aka Wireless Channel Optimization
3) Select fixed Wi-Fi channels 1/6/11 for 2.4GHz and 36/44 for 5 GHz
4) Perform a Shutdown >>> Reboot on Windows PC/Laptops that report "no internet connection"
5) Select Windows always on Power Plan (Control Panel), and disable Wi-Fi adapter power saving (Device Manger)
on 31-05-2024 14:41
I can assure you the Draytek range of routers are more than capable for home use, but like everything else, it comes with a cost. The same for the PoE access points, the more features, the more money. It's all about finding what works for your needs. I have found over the years that a single Wifi router does not broadcast a wide enough signal to suit my home environment. Hence my decision about the non wifi router, and setting up 3 AP's to cover both home and garden.
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on 31-05-2024 14:44
I go along with Adduxi’s recommendations. I you have just a router, not one with WiFi and it can be hidden out of the way, mine is under the stairs. Wired WiFi Access Points are better than mesh and I use ceiling mounted PoE ones, they just look like a fire alarm. This means there are no trailing wires on show anywhere. People who come to my home don’t think I even have an internet connection and WiFi.