Advertising avg speeds of 1130Mbps for Gig 1 when most people have a hub 4

[WareingR]

How can Virginmedia keep boasting (and advertising) of average download speeds of 1130 Mpbps when it seems that large numbers of their customers on the 1Gig package still have Hub 4s that are only capable of the same max speeds offered by their competitors i.e around the 900-950Mbps mark?

I have asked several times for a Hub 5 so that I can take full advantage of my 2.5Gb router and home network. I have either met with no response or told that I am on the waiting list both of which amount to the same thing.

I have been a virgin customer since the very begining (that long that I have an ntlworld email address) yet I am behind all the new customers on the waiting list for a hub capable of achieving the advertised average speeds.

[legacy1]

Really VM didn't have to add 2.5Gb port to the hub 5 for 1Gb they don't care they know they can get away saying hub 4 is fine by wording it without saying it that many devices over many links can go over 1Gb and they don't care if you use modem mode they added it to stop people complaining how bad the router mode is and so people who go 1Gb with a hub 4 are stuck at 950Mb until VM can't get away with it by going 2Gb even then they likely try and get away saying hub 4 is fine which they will not get away with!

So your stuck 1Gb to them is 1Gb port is 1Gb until they go faster so downgrade your speed if your not happy.

[carl_pearce]

It's insinuated at least twice.

You could argue either way however, at the end of the day VM are providing the speeds they advertise.

[jbrennand]

They advertise it thus, for the same reason you cant get one.. that is...  to manage their stock levels - so - the Hub5's are currently only being issued to new 1GB package customers.  This ought to change when stock levels improve.

[WareingR]

I hope that that response is an attempt at humour. How can a Multi Million pound company advertise using insinuation? They are responsible for stating the facts, not relying on some deeply hidden and very well disguised insinuation. I am sure ASA would not counter consumers having to infer that being ABLE to use multiple devices means that the advertised average speed is spread across all the devices.

Where do they say (sorry, insinuate) in their advertising that you will not get the advertised speeds in modem mode?

[carl_pearce]

Why would they?

[WareingR]

For transparency and the fact that the generally held belief that VM routers are not very good and many people want to use better quality routers.

[Akua_A]

Hi @WareingR 

Welcome back to our community forums and thank you for your query. You can find all you need to know about our speed offerings here https://www.virginmedia.com/broadband/speeds Please do not hesitate to contact us if you need any further help.

Thanks,

[WareingR]

Please can you point out on that page where it informs you that the 1130Mbps is only available when it is spread across mulitple devices and the hub is only used in Router mode?

[Tudor]

"Please can you point out on that page where it informs you that the 1130Mbps is only available when it is spread across mulitple devices and the hub is only used in Router mode?"

Perhaps you could point out the page that says it’s for one device only?

[WareingR]

No, I can't point out where it states that the speed is only for one device. All I can see is that it states an average speed of 1130Mbps. And that is precisely my point. How would I know from that advertising claim that it only applies when the Hub (capable of both router and modem modes) is used in router mode and the connection speed is spread across muliple devices?

If I bought a car with an advertised speed of 100mph I wouldn't assume that it was for 25mph for each wheel.