Additional WiFi Pod

[bobbymoore442]

Requested another WiFi Pod on two separate occasions now. After chatting to someone on the webchat I was told the first order never went through for some reason, so a new order was raised and I was told the Pod would be delivered today 25th. I was told, I would receive an email from YODEL with a tracking number. You got it no message from Yodel and no Pod insight. 
Any Virgin staff online can help me out please! 

[Kath_F]

Hi bobbymoore442, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear you're had some issues with trying to order a new WiFi pod. This is something we can certainly check for you but in order to do that I will need to confirm some information with you to pass security. 

I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

Thanks,