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Adding a virgin media WiFi extender has killed my 5GHz WiFi network

Gampell15BH
Joining in

I have recently moved house and put in a new Virgin media system the Wi-Fi router is a hub 5

It took me a while to get everything configured. I had to split the Wi-Fi networks into a 2.4 GHz band and a 5 GHz SSIDs because I have many legacy devices which only work on 2.4 such as smart plugs. As well as configuring the hub 5 of course there are countless devices around my house some on the 2.4  some on the 5 GHz network.

When I ordered the package I was interested in the Volt upgrade because it came with up to 3 Wi-Fi extenders and I knew I would need these because the Wi-Fi coverage to the back of my house is problematic 

The first one arrived today and I plugged it in and it did its thing and seem to just work, I was happy for the whole of about five minutes until I realized that the 5 gigahertz Wi-Fi network had been killed by virtue of adding this extender, and all my devices in the house which are on the 5 GHz network are now showing as being offline 

It's going to be a lot of effort going around them all putting them onto the 2.4 gig or... (and this is my question ) can I simply re-enable it in the router configuration as it was before I added the Wi-Fi extender and will the Wi-Fi extender still work with the split SSIDs, will it extend both SSIDs.

If anyone from Virgin is reading this I will share that I take a very dim view of this, if the Wi-Fi extenders cannot work with a split network then there should be a label or warning as such on the box. It would have been preferable for the Wi-Fi extender to literally not have worked then to have had it work but to have it also  mess up my carefully configured router in the process 

 

1 ACCEPTED SOLUTION

Accepted Solutions

Client62
Legend

In this lengthy post I do not see the words "VM Pod", but assume that is what you may have.
If you require a split SSID, remove & return VM Pods ASAP.

Also remove the VM Connect app from your phone as it will re-merge
the SSIDs of the 2.4 & 5 GHz bands on the VM Hub.

Buy a retail Wi-Fi repeater(s) or a better a Wi-Fi Mesh and
you will be able to have good split SSID coverage in the house.

See where this Helpful Answer was posted

6 REPLIES 6

Client62
Legend

In this lengthy post I do not see the words "VM Pod", but assume that is what you may have.
If you require a split SSID, remove & return VM Pods ASAP.

Also remove the VM Connect app from your phone as it will re-merge
the SSIDs of the 2.4 & 5 GHz bands on the VM Hub.

Buy a retail Wi-Fi repeater(s) or a better a Wi-Fi Mesh and
you will be able to have good split SSID coverage in the house.

Adduxi
Very Insightful Person
Very Insightful Person

Excellent round up @Client62   WiFi Max strikes again.   😂

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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legacy1
Alessandro Volta

@Gampell15BH wrote:

It would have been preferable for the Wi-Fi extender to literally not have worked then to have had it work but to have it also  mess up my carefully configured router in the process 


My? its VM router or hub and their smart wifi not that smart

you can buy a my router with 1Gb ports and use hub in modem mode

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Client62
Legend

VM Pods ... it is quite hard to think of a more restrictive or incompetent technical implementation.

roy247
Superstar

For the pods to work to their best AFAIK (whatever that is) don't split your network and channel optimization needs to be enabled.

I would follow any of the above advice as that is probably the best option.

 

Thank you so much, yes these are VM Pods, yes I require split SSIDs, yes I will remove the Pod and invest in something better,  basically though I only paid for the Volt add on to get the free network extenders and now find they are useless to me.  I don't mind investing in a better solution, but I do feel I have paid for something that has no benefit