Account number needed

[ArchanaAs]

Hi guys I have trouble in getting appointments for the installation of the broadband port in wall.We ordered broadband modem but I couldn't access the app or contact the customer service since I didn't get any account number or area reference in my bills or contract.Can anyone help me out how to solve this problem??

[Client62]

For new Install Assistance

Call the Pre-installation and delivery team on 0800 052 1734.

[Robert_P]

Hello ArchanaAs

Thanks for posting in regards to your installation and problem getting the app, we understand the concern and appreciate you raising it via the forums.

We can see you have raised this via another thread which we have responded to, we ask that members don't post multiple threads for the same issue. This doesn't get a response any quicker and can actually delay a response.

We will arrange for this thread to be closed, please respond via the other thread which we will keep open 😊