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Absolutely useless customer service

Just joined

Tried contacting multiple times via web chat and then through mobile being told by NIKKI ROSE that my phone line was **bleep** in those exact words which is ironic since you guys are the provider. Could have nothing to do with the call centre being outsourced to the Phillipines or anything. Then I was told by the same girl one day later that I failed verification even though the automated system recognised my phone number and I regularly receive emails from virgin. Good job I love it, the automated response is better than the customer support 👍👍


Forum Team
Forum Team

Hey Gameusbke, thank you for reaching out and a warm welcome to the community, I am so sorry to hear about this.

Please can you explain what has happened or is going on so we can assist you? 

Matt - Forum Team

New around here?