Absolutely Useless
I am having an absolute nightmare getting my services installed and thought that today was the end of it, it wasn’t.
I have waited since May last year to get internet installed in my property and have been rescheduled every 2-3 weeks ever since. Every time I called no one could give me a clear answer as to why it kept getting delayed.
External works were required, which were done in July/ Aug 23. Then delayed again. Come January 24 they postponed the whole install.
Comex2000 turned up a few weeks ago and dug up the street to lay new ducting. This was done within a few days. Comex then sent out a tech to lay the cable on Saturday. He done this and then came back this morning to run the cable from the pavement to my house and then mounted the box on the wall. Job done. On the winning straight.
My install was scheduled for between 1pm and 6pm today. I got a call from someone in India at 11.30am to say that my instal was delayed again as the works had not been completed!
After many many calls and people not telling me why my install was actually delayed I am very frustrated. As far as I can tell, Virgin think that the cable has still to be pulled to my property. This was done on Saturday. The cable has been run under my driveway and just needs to be put through the wall into my living room. I even helped the contractor with laying the cable! The last person I spoke to said that the Area Manager has put a note on the system to say not to pull the date forward.
I just need my services installed, I’ve been waiting 10 months! How hard is it? It’s 2024! There is no reason why I should have been delayed again today, especially as I received a text from Virgin confirming that the external work was complete and it was on track. Absolute joke.
If you could kindly come back to me with how to move this forward it would be very much appreciated.
Thanks
Kevin