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Gameusbke's avatar
Gameusbke
Just joined
11 months ago

Absolutely useless customer service

Tried contacting multiple times via web chat and then through mobile being told by NIKKI ROSE that my phone line was **bleep** in those exact words which is ironic since you guys are the provider. Could have nothing to do with the call centre being outsourced to the Phillipines or anything. Then I was told by the same girl one day later that I failed verification even though the automated system recognised my phone number and I regularly receive emails from virgin. Good job I love it, the automated response is better than the customer support 👍👍

  • Hey Gameusbke, thank you for reaching out and a warm welcome to the community, I am so sorry to hear about this.

    Please can you explain what has happened or is going on so we can assist you?