5ghz network has disappeared

[rikimuk]

My 5ghz connection appears to have disappeared. If I log into the hub it still shows the two channels but no option on any of my devices. I have tried resetting the hub but it’s made no difference?

[jbrennand]

What Hub model is it?  Try the reset again this way if you didnt....

Try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues and fix estimates, down to street cab/ postcode level.

[Client62]

Wi-Fi devices generally do not have options to connect to 2.4 or 5GHz Wi-Fi ... they just connect to the SSID.

To make it possible to choose as band, in the VM Hub change the name of 5GHz band E.g. to VM123456_5

[rikimuk]

It’s a hub 3.0

[rikimuk]

I have a split band and on the hub it shows both but I can no longer see the 5ghz on any devices as an option when I did before 

[Client62]

With split bands it should be very obvious suggesting a faulty Hub.

[Matthew_ML]

Hey rikimuk, thank you for reaching out and I am so sorry to hear this.

I can see you've spoke to the team since this post, did they manage to help at all?

[Adduxi]

Try a 60 second factory pinhole reset as below;
Remove any ethernet cables from the Hub and hold the pinhole reset switch for 60 seconds. Do NOT reboot the Hub, just let it do it's thing. Note you will need the passwords from the bottom of the Hub afterwards, so make sure they are legible. NOTE this will remove any custom settings you may have set in the Hub, and they will all have to be setup again.