No broadband since Fri 2nd, estimated fix date has now been pushed to Mon 5th. At the price I'm paying, I expect better service. Will I be compensated for what I'm missing out on??
My understanding is that Ofcom defines working days as days when it is possible to report the loss of service to the ISP which in VM's case is seven days a week. However I still agree that nothing is due if back up on Monday.
--------------- Cancel VM here Complain to VM here Demand compensation from VM here Demand your call recordings here Monitor the state of your VM connection here
Welcome to the community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’ve been having with your connection. Have your issues now been resolved or are the problems still ongoing?
