2am reboots have started again....

[fizz]

Looks like Tuesday Wednesday and Thursday 2am reboots have started again after a quiet period of 2 months. Figures look ok to me too. again I have no speed or disconect issues just annoying 2am notifications that my security cameras and NAS have gone offline...

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	331000000	8.2	40	QAM 256	25
2	139000000	9.4	40	QAM 256	1
3	147000000	9.1	40	QAM 256	2
4	155000000	8.9	40	QAM 256	3
5	163000000	8.8	40	QAM 256	4
6	171000000	8.6	40	QAM 256	5
7	179000000	8.6	39	QAM 256	6
8	195000000	8.7	39	QAM 256	8
9	203000000	8.5	40	QAM 256	9
10	227000000	8.7	40	QAM 256	12
11	235000000	8.6	40	QAM 256	13
12	259000000	8.2	40	QAM 256	16
13	267000000	8	40	QAM 256	17
14	291000000	8.1	39	QAM 256	20
15	299000000	8.1	40	QAM 256	21
16	323000000	8.1	40	QAM 256	24
17	355000000	8.3	40	QAM 256	28
18	363000000	8.2	40	QAM 256	29
19	387000000	8	40	QAM 256	32
20	395000000	8	40	QAM 256	33
21	403000000	7.8	39	QAM 256	34
22	411000000	7.9	40	QAM 256	35
23	419000000	7.7	40	QAM 256	36
24	427000000	7.7	40	QAM 256	37
25	435000000	7.8	39	QAM 256	38
26	443000000	7.8	40	QAM 256	39
27	451000000	7.9	40	QAM 256	40
28	459000000	7.7	40	QAM 256	41
29	483000000	7.3	39	QAM 256	44
30	491000000	7	39	QAM 256	45
31	507000000	6.6	39	QAM 256	47
32	515000000	6.4	39	QAM 256	48

3.0 Downstream channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	40	0	0
2	Locked	40	0	0
3	Locked	40	0	0
4	Locked	40	0	0
5	Locked	40	0	0
6	Locked	40	0	0
7	Locked	39	0	0
8	Locked	39	0	0
9	Locked	40	0	0
10	Locked	40	0	0
11	Locked	40	0	0
12	Locked	40	0	0
13	Locked	40	0	0
14	Locked	39	0	0
15	Locked	40	0	0
16	Locked	40	0	0
17	Locked	40	0	0
18	Locked	40	0	0
19	Locked	40	0	0
20	Locked	40	0	0
21	Locked	39	0	0
22	Locked	40	0	0
23	Locked	40	0	0
24	Locked	40	1	0
25	Locked	39	0	0
26	Locked	40	0	0
27	Locked	40	0	0
28	Locked	40	0	0
29	Locked	39	0	0
30	Locked	39	0	0
31	Locked	39	0	0
32	Locked	39	2	0

3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)

159

190

4K

3736

QAM 4096

148

3.1 Downstream channels

Channel ID Locked Status RxMER Data (dB) PLC Power (dBmV) Corrected errors (Active Profile) Uncorrectable errors (Active Profile)

159

Locked

41

8.5

240938765

0

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

0	49600000	45	5120	QAM 64	1
1	43100000	45	5120	QAM 64	2
2	36600000	45.3	5120	QAM 64	3
3	30100000	45	5120	QAM 64	4
4	23600000	44.5	5120	QAM 64	5

3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

0	ATDMA	0	0	0	0
1	ATDMA	0	0	0	0
2	ATDMA	0	0	3	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

3.1 Upstream channels

Channel Channel Width (MHz) Power (dBmV) FFT Type Modulation

6

10

39.0

2K

QAM 256

3.1 Upstream channels

Channel Channel Type Number of Active Subcarriers First Active Subcarrier (Hz) T3 Timeouts T4 Timeouts

6

OFDMA

200

74000000

0

0

13-11-2024 02:07:01

critical

Cable Modem Reboot because of - unknown

And for information for the forum team I am running in modem mode...... and my live BQM is in my signature.. 

[legacy1]

Modem mode Logs are Docsis just like router mode it is clear that the modem reboot was done by unknown so router mode will not given more info on the problem

[fizz]

@legacy1 yes I know I am just pre-empting the questions which no doubt will be asked by the forum team..

[fizz]

Last time this happened there was no issue at all at my end but I had to have an engineer come to then raise this with networks because apparantly the forum team cannot do this.

[jpeg1]

Forced reboots in the early morning are often the result of work being done on the VM network. That may be the case for you. 

[fizz]

Three days a week same days same time.... 

[joloxx9]

You are not the only one, I have same thing happening to my modem on the exact time. This must be virgin doing something on their network as it is impossible that it is happening at the same time. And in my case I had 3 restarts over past week. Reason is same like yours, unknown.

[fizz]

So here I am at 4.39am... still awake after the reboot at 2.39 this morning and getting notifications my cameras were offline and my nas too...  virgins way of torturing their customers with sleep deprivation?

[avi68]

Same time as mine today. I guess we're ok for a few days now until next Tuesday when it'll start again. Love how virgin media can't "see" the hubs rebooting.

[joloxx9]

Where are you located? I am in Birmingham. Also rhat would be so, so eqsy if Virgin would say - "we do maintenance work at night, hemce why modem must restart" if not it is a software issue that they restart at the same time with code "unknown".