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2am reboots have started again....

fizz
Fibre optic

Looks like Tuesday Wednesday and Thursday 2am reboots have started again after a quiet period of 2 months. Figures look ok to me too. again I have no speed or disconect issues just annoying 2am notifications that my security cameras and NAS have gone offline...

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
13310000008.240QAM 25625
21390000009.440QAM 2561
31470000009.140QAM 2562
41550000008.940QAM 2563
51630000008.840QAM 2564
61710000008.640QAM 2565
71790000008.639QAM 2566
81950000008.739QAM 2568
92030000008.540QAM 2569
102270000008.740QAM 25612
112350000008.640QAM 25613
122590000008.240QAM 25616
13267000000840QAM 25617
142910000008.139QAM 25620
152990000008.140QAM 25621
163230000008.140QAM 25624
173550000008.340QAM 25628
183630000008.240QAM 25629
19387000000840QAM 25632
20395000000840QAM 25633
214030000007.839QAM 25634
224110000007.940QAM 25635
234190000007.740QAM 25636
244270000007.740QAM 25637
254350000007.839QAM 25638
264430000007.840QAM 25639
274510000007.940QAM 25640
284590000007.740QAM 25641
294830000007.339QAM 25644
30491000000739QAM 25645
315070000006.639QAM 25647
325150000006.439QAM 25648

3.0 Downstream channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1Locked4000
2Locked4000
3Locked4000
4Locked4000
5Locked4000
6Locked4000
7Locked3900
8Locked3900
9Locked4000
10Locked4000
11Locked4000
12Locked4000
13Locked4000
14Locked3900
15Locked4000
16Locked4000
17Locked4000
18Locked4000
19Locked4000
20Locked4000
21Locked3900
22Locked4000
23Locked4000
24Locked4010
25Locked3900
26Locked4000
27Locked4000
28Locked4000
29Locked3900
30Locked3900
31Locked3900
32Locked3920

3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)
1591904K3736QAM 4096148

3.1 Downstream channels

Channel ID Locked Status RxMER Data (dB) PLC Power (dBmV) Corrected errors (Active Profile) Uncorrectable errors (Active Profile)
159Locked418.52409387650
 
 

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
049600000455120QAM 641
143100000455120QAM 642
23660000045.35120QAM 643
330100000455120QAM 644
42360000044.55120QAM 645

3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
0ATDMA0000
1ATDMA0000
2ATDMA0030
3ATDMA0000
4ATDMA0000

3.1 Upstream channels

Channel Channel Width (MHz) Power (dBmV) FFT Type Modulation
61039.02KQAM 256

3.1 Upstream channels

Channel Channel Type Number of Active Subcarriers First Active Subcarrier (Hz) T3 Timeouts T4 Timeouts
6OFDMA2007400000000
 
 
13-11-2024 02:07:01criticalCable Modem Reboot because of - unknown

And for information for the forum team I am running in modem mode...... and my live BQM is in my signature.. 

My Broadband Ping - Virgin New Modem Mode
25 REPLIES 25

legacy1
Alessandro Volta

Modem mode Logs are Docsis just like router mode it is clear that the modem reboot was done by unknown so router mode will not given more info on the problem

---------------------------------------------------------------

fizz
Fibre optic

@legacy1 yes I know I am just pre-empting the questions which no doubt will be asked by the forum team..

My Broadband Ping - Virgin New Modem Mode

fizz
Fibre optic

Last time this happened there was no issue at all at my end but I had to have an engineer come to then raise this with networks because apparantly the forum team cannot do this.

My Broadband Ping - Virgin New Modem Mode

jpeg1
Alessandro Volta

Forced reboots in the early morning are often the result of work being done on the VM network. That may be the case for you. 

- jpeg1
My name is NOT Alessandro. That's just a tag Virginmedia sticks on some contributors. Please ignore it.

fizz
Fibre optic

Three days a week same days same time.... 

My Broadband Ping - Virgin New Modem Mode

You are not the only one, I have same thing happening to my modem on the exact time. This must be virgin doing something on their network as it is impossible that it is happening at the same time. And in my case I had 3 restarts over past week. Reason is same like yours, unknown.

fizz
Fibre optic

So here I am at 4.39am... still awake after the reboot at 2.39 this morning and getting notifications my cameras were offline and my nas too...  virgins way of torturing their customers with sleep deprivation?

My Broadband Ping - Virgin New Modem Mode

Same time as mine today. I guess we're ok for a few days now until next Tuesday when it'll start again. Love how virgin media can't "see" the hubs rebooting.

Where are you located? I am in Birmingham. Also rhat would be so, so eqsy if Virgin would say - "we do maintenance work at night, hemce why modem must restart" if not it is a software issue that they restart at the same time with code "unknown".