Hi - first post and sadly with an issue - but definitely any assistance greatly appreciated. This is long but trying to provide, hopefully, the needed/useful information. Before posting I went searching through this site's forums and found people with 1Gig services, with a Hub5 and the latest/maybe recent firmware where experiencing difficulties in Modem mode and "needed" to have a router and/or switch that had 2.5gb ports and the ability to switch off of Ethernet Energy Efficiency setting. Could that be part of my problem? Would appear to means I would need to upgrade my router and switches to commercial levels of boxes.....
Context + Setup: 10+ years with VM as broadband supplier. Upgraded to 1Gig service for ca. 3 years but have never achieved over the min. guaranteed speed - download never above 380mb/s with upstream at 90-100mb/s. Change VM plan to save money but retain 1Gig service and decided to spend the time to work this out as more WFH - now somewhat regretting that decision. I am reasonably tech-competent and have had my Hub3 then Hub4 and then Hub 5 in modem mode with a Draytek 2729ac router and four AP903 access points forming a Mesh network across a three storey family home. Cisco switch with 24 x 1gb ports connected to the Draytek. Draytek router firewall rated to 1.2gbs, WAN1 (connected to Hub5 2.5GB port) can handle 900mbs and 6x1gb/s ethernet ports. Mesh Wifi slower but still above min gtd speed for reference. So may never get full 1.2Gig speed but should be close and certainly above min gtd speed. I have ethernet cabling (CAT5 maybe CAT6) ports in every room, with a music server and 6 music zones plus TV room (with multiple ethernet connected devices), home office and have a smaller 8 hub switch 100mb Ethernet I think) in the TV room.
Technician visits: So rang VM Customer Service went through the issue. So far I have had 4 technician visits in pairs of 2 technicians. They test directly at the Hub5 and say not getting the 1Gig service/not above min gtd speed. 2nd visit technician tells me my home's cable is already marked in the street cabinet as "degraded". 3rd visit technicians confirms cable marked as "degraded", they place my service on a higher "tap" and replace all cable connection fittings. Test with VM equipment. No material improvement and in speaking to a network technician by phone they confirm that cable to home needs and will be replaced. 4th visit technicians arrive and ask me what the issue is. I tell them I am expecting the cable to be re-pulled. They smile and say they are the wrong team for that job but can they test the box. They factory reset the existing one, then replace it with another Hub5 and factory reset the system. They tell me they are checking and adjusting the settings. They instruct me that I MUST factory reset my Draytek router (and hence loose my Mesh network) which I am not happy about but do. They encourage me to use only the Hub5 as the router and not in modem mode. For various good reasons I don't want to do that. They restart Hub5 and my router. They run ethernet tests with their testing equipment. With Hub5 in modem mode and directly connected to Hub5 - they are getting full service. They set Hub5 to router mode and leave before I can ask any questions.
The issue: So I return to WFH and my Mac connected via ethernet to the Draytek and it is working. I start to re-create settings in my Draytek and form a new Mesh network. I am not getting the results that I expect and most of the devices connected to Cisco switch are not getting DHCP addresses. The Draytek starts to work and then stops functioning properly - kinda hangs.
Over a series of days this week, and after lots of connecting/disconnecting, checking Hub5 in modem mode, refreshing Draytek firmware and/or factory resets, trying to create a new Mesh network not fully completing - still not properly functioning and speeds way down. So as part of the diagnostics, I switch the Hub5 from modem mode into router mode. I connect the CISCO switch, my house alarm system (several conversation with the alarm monitoring company during this time), my Mac and the cable to TV Room directly to the Hub5 ports. CISCO switch connected to Port4/2.5gb port and swapped it to another Hub5 port. Interestingly, the Cisco port lights for that cable connection blink furiously and then go to orange on one side and green on the other.
I login into Hub5 settings page today and this is what I get:
Admin > Info
The information below shows current status of this Hub 5.
Standard specification compliant
:
DOCSIS 3.1
Software version
:
LG-RDK_7.6.20-2306.5
Cable MAC address
:
**:**:**:**:**:**
Cable modem serial number
:
YBES33244181
System up time
:
1day(s)14h:27m:1s
and then look Advanced Settings > Tools > Network Status > Status Online and locked with DOCSIS 3.0 and 3.1 channels. Then > Configuration.
General Configuration
Network accessMaximum Number of CPEsBaseline PrivacyDOCSIS ModeConfig file
| Allowed |
| 3 |
| Enabled |
| 3.1 |
| UBsgvca69834ncxv9873254k;fg87 |
Primary Downstream Service Flow
SFIDMax Traffic RateMax Traffic BurstMin Traffic RateSFIDMax Traffic RateMax Traffic BurstMin Traffic Rate
| 10288 |
| 128000 bps |
| 4000bytes |
| 0 bps |
| 18360 |
| 1200000450 bps |
| 42600bytes |
| 0 bps |
Primary Upstream Service Flow
SFIDMax Traffic RateMax Traffic BurstMin Traffic RateMax Concatenated BurstScheduling TypeSFIDMax Traffic RateMax Traffic BurstMin Traffic RateMax Concatenated BurstScheduling Type
| 10285 |
| 128000 bps |
| 4000bytes |
| 0 bps |
| 1522bytes |
| Best Effort |
| 18359 |
| 110000274 bps |
| 42600bytes |
| 0 bps |
| 42600bytes |
| Best Effort |
And then Network Log with the 2nd and 3rd row messages repeating frequently in the log:
Network Log
Time Priority Description
| 15-11-2024 11:50:00 | notice | GUI Login Status - Login Success from LAN interface |
| 15-11-2024 11:30:58 | notice | US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 15-11-2024 11:30:58 | warning | DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
And the back-up to Connected Devices. Remembering that I have a lot of connected devices (ca. 24) - with Ethernet 1 now connected to the Cisco Switch this is only what appears. A created a Wifi network. A lot of the unlisted devices are powered on and connected to the CISCO Switch::
Device name MAC address IP addressSpeed(Mbps)Connected to
| texe_hub | Deleted MAC addresses | | 100 | |
| unknown | | | 1000 | |
| N300-IP | | | 1000 | |
| 4TA-MEDIA-QNAP | | | 1000 | |
| unknown | | | 1000 | |
| EPSON5990DC | | | 100 | |
| unknown | | | 288.23 | |
| BAL-MBP-4 | | | 360.29 | |
| unknown | | | 72.222 | |
| ARG-W1S-LAP052 | | | 32.5 | |
The second smaller TV room switch and the boxes connected to it are not working/not receiving a DHCP address even after power cycling - the TV Switch is connected to Ethernet 4. I directly connect my TV switch ethernet cable to one streaming service box - it gets ethernet. Printers connected to the Cisco switch are not visible when connected to the switch. When I directly connect them to the Hub 5 Ethernet 2 - they receive DHCP address and function.
In the last conversation I had with VM Customer Service, I was really frustrated with the agent's response and telling me any further technician visits would need to be paid for. I asked to speak with a manager. He called back and I gave my perspectives - he informed me that he is authorising the cable from cabinet to home to be replaced and a date is booked. I am not sure that is going to fully resolve the home network issues....
