updated email not being verified

[bigcol]

Hi all
I have been trying to generate a new app password.
So far I have done the following

1) I have changed my email address in my account settings

2) Received the verify email address email from VM

3) clicked on the link and been redirected back to VM

4) attempted to Login - Used new email address and original password only to be met with the following message

 You haven't confirmed this email address yet. Please check your inbox for a message called 'Verify your My Virgin Media email' and click the link in the email.

But I have and I want to log in... Any ideas as to how to proceed

Many thanks

[Sabrina_B]

Hi @bigcol 👋.

Thanks for reaching out to us, apologies for the issues that you are having with your emails. Since your post have you been able to resolve this issue or are you in need of further assistance. I will drop you a private massage should you need it. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
 

Thanks.
 

Sabrina

[bigcol]

no i have not been able to resolve the issue - I sent a reply to your message at the weekend

[Matthew_ML]

Sorry to hear this, let me send you a DM bigcol and we can look into this for you.