unable to remove paper billing

[Rebecca_05]

I've been unable to change to e-billing and have been charged for the paper bill in my first bill. I've checked in all the communication/marketing preference parts in my account both on the app and online and cannot find an option to switch to e-billing instead. 

[Kath_F]

Hi Rebecca_05, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear you're having issues trying to set up e-billing. This is something we can certainly check for you but in order to do that I will need to confirm some information with you to pass security. 

I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

Thanks,