Virgin Media App not showing correct details

[AdamWiggy]

I also have this same issue on my account after upgrading to a new package?

[AdamWiggy]

Any ideas what i can do? It is still the same after months. 

[Alex_RM]

Hi AdamWiggy,

Sorry to hear there's still an issue, can you confirm if you've tried uninstalling and reinstalling the app?

Alex_Rm

[AdamWiggy]

Tried that it doesnt change

[Vikki_M]

Hi AdamWiggy

Thank you for your post and welcome back to our community. 

I'm sorry to hear your online account is not showing the correct package details.

I will send you a private message now so we can look into this.

Please look out for the envelope in the top right of the page and pop back to me when you can. 

[AdamWiggy]

Yes tried that. 

[Matthew_ML]

Hey AdamWiggy, thank you for reaching back out and I am sorry to hear this.

I can see you are currently in PM with my colleague about this.