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Virgin Media App not showing correct details

AdamWiggy
Tuning in

I also have this same issue on my account after upgrading to a new package?

6 REPLIES 6

AdamWiggy
Tuning in

Any ideas what i can do? It is still the same after months. 

Hi AdamWiggy,

Sorry to hear there's still an issue, can you confirm if you've tried uninstalling and reinstalling the app?

Alex_Rm

Tried that it doesnt change

Hi AdamWiggy

Thank you for your post and welcome back to our community. 

I'm sorry to hear your online account is not showing the correct package details.

I will send you a private message now so we can look into this.

Please look out for the envelope in the top right of the page and pop back to me when you can. 

Vikki - Forum Team


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Yes tried that. 

Hey AdamWiggy, thank you for reaching back out and I am sorry to hear this.

I can see you are currently in PM with my colleague about this. 

Matt - Forum Team


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