Vigin Media "We can't find an account with the details you've provided."

[Anonymous]

Tried to Sign in Forget Password no password reset email sent. Tried to sign up and it says "We can't find an account with the details you've provided". 

[Vikki_M]

Hi Ben-e

Thanks for your post and welcome to our community.

We're sorry to hear you're having some issues logging in.

Just to clarify please, are you getting this message when trying to register for an online My Virgin Media account?

You can register here 

Please check your contract email to ensure the details you're using match the details there.

If we have any details incorrect, please let us know and we can amend these.

Please pop back to us when you can.