"We can’t connect to the broadband kit in your home"
My Virgin broadband has been installed for just a week and I've been looking at the different options for setting up and checking the system. When I try and run the 'Check Service Status' function, the system returns a message to say that Virgin 'can't connect to the broadband kit in your home'. To find out why, I tried online chat and they transferred me to a WhatsApp chat but that got me nowhere.
Whilst the system is running ok, I was just wondering if the above is a known issue. It seems odd that Virgin can't connect to my system.
Thanks in advance.
So your Broadband is working fine, i.e. all Wifi devices and wired devices are accessing the Internet etc?
Is this the VM Connect app that is complaining it's not working? If so, I would uninstall the app and forget about it. You can do everything you need to manage your connection via the Admin console on the Hub.