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Verification email not coming through

Joining in


I've been trying to register for a my Virgin Media account having recently became a new broadband customer (selected VM app board as seemed most aligned but I'm talking about a VM account in general - not just on the app).

When I tried to make an account a few days ago, I clicked the link in the verification email to verify my email address. Nothing came through. I clicked it again a few minutes later and nothing came through. A few minutes after that, an email did come through with a verification link, but when I clciked it, it said the link had expired. 

I tried again today and this time the verification email hasn't come through (again).

Any help? 




Forum Team
Forum Team

Hi @CCRH1905 

Thanks for posting and welcome to the community. Sorry to hear you're having issues with your registration.

I'll send you a PM now to assist further.

Best wishes.

Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill