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Unable to view available packages

Joining in

Screenshot 2024-06-30 144019.png

I'm out of contract and I have been trying to review what possible deals would be available either on the website or through the app. However, each time I attempt to view anything I encounter this error. I suspect it's because I was originally intending on leaving Virgin but returned and my account hasn't returned to normal. I have no idea how to fix this though. 


Forum Team
Forum Team

Hi Southbay1 👋 Sorry to hear about these difficulties in viewing your currently available offers! 

You should usually be able to view some existing customer offers here via 👉

We don't generally offer support with package changes via the community, as these are best done in real time. 
You can contact us via any of the following methods for the team to generate some available contract options for you to consider;

Social Media; (Facebook, Instagram & Twitter) 💻Facebook: 🐤Twitter:
📞Call: 150 (free of charge) from a Virgin Media landline or 0345 454 1111 from any other phone
📲WhatsApp: +44 7305 327 112

Let us know how you get on, and if you need further support. Wishing you all the best! 🌞


Hi Molly, 

Thanks for the reply. 

I should mention I'm not seeking support with package changes on the forum but the issue is with the image I have posted. Any time I attempt to view offers for existing customers with the links you have provided I am unable to do so and encounter the error in the image. 

I'm very sorry again to hear that the page is not working for you @Southbay1 and we will feed this back to our team, can I just confirm have you tried opening the link in alternative web browsers? 

We would advise in the meantime if you do wish to discuss a new package or see what we have available following any for the links in the previous message.

Hi Ashleigh, 

I have tried opening the page with Chrome, firefox and Edge and each time I encounter this error. I would love to follow the links in the previous message but each time I attempt to do so I encounter the error like I posted in my original message. I have no means of doing so otherwise. 

Sorry the link isn't working @Southbay1 

As per my colleague's last post it has been fed back but in the meantime if you wanting to find out what offers we have available for you, the team will be more than happy to help on one of the contact methods provided.


Forum Team

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