Unable to go to "My Account" or "My Virgin Media" Main Pages

[GeekCallum]

I have tried on 3 different devices (PC, Phone, Laptop) to access the "My Account" area from the phone app or the "My Virgin Media" log in pages for "https://www.virginmedia.com/my-virgin-media/home"

Both of the above take me to a screen where I am simply loading with no feedback on what is actually being attempted or if my account has even been accessed and just the main page is down.

Can I please get some assistance on this? I am a brand new customer and this is a very poor first impression when I can't even access the main portal to control my account settings or even view my account settings.

Thankfully I seem to have internet at the property so that much is good, I just can't control any aspect of it.

[Tomatoes]

Im having the same issue

[dayman99]

Same problem. I'm a brand new subscriber and I need to change settings, but it won't let me in. Are you guys getting the figure 8 on its side continuous loading screen?

[Kain_W]

Many apologies for the issues faced dayman99,

Welcome to the community.

Can I ask is this error only appearing when trying to access the account settings?

Regards,

[dayman99]

It happens at the login stage. It did briefly let me in on my phone. I have limited access using the app as it takes me to a webpage which has the same loading issue. I'm basically trying to turn websafe off. New account was only registered this afternoon

[Kain_W]

Thanks for the response there, 

Is that happening on all devices and browsers?

Regards,

[dayman99]

Yes same on Android phone (using Chrome) and Windows 11 laptop (also using Chrome)

[Roger_Gooner]

Works fine on my Windows 10 PC using Firefox but fails to load on selecting sign in on my Samsung Galaxy.

[Kain_W]

Many apologies for this, 

Our team have identified an issue with a number of our customers.

Once we receive an update we'll then post an update.

Regards,

[dayman99]

Can you disable WebSafe remotely for me, Kain?