Hi, I am trying to create a new user as I had recently joined the broadband plan.
However I have been blocked on the create password steps. I had used different combinations and still asking for trying a new password combination.
Hi eric913 👋 Thank you for your post and welcome to the Virgin Media Community 😀
We're sorry to hear about the problem you're experiencing 😔
In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.
If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.
Regards,
Daniel
