Unable to change virgin media password

[rich0583]

Dear Sir/Madam 

I have tried to reset my password but tried different password and unable to change it

regards

Richard

[Steven_L]

Hey rich0583,

Welcome to the community and thanks for taking the time to post here on the forums.
I’m sorry to hear of the issues that you’re having with your password for your online account. 

Are the passwords that you've tried all classed as secure by the system?

What happens, when you try to submit your password changes?

Kind Regards,

Steven_L

[rich0583]

 this is what I get whatever I try for a new password

[Paul_DN]

Hi Richard,

Thank you for reaching out to us in our community and welcome, sorry to hear you are struggling to change your Online Password, you can find out more around security passwords here.

Regards

Paul.

[brentrobbo]

The problem persists.

Whatever I try I’m advised that the new password doesn’t meet the criteria. There is a cross against using part of my user name. I’m not!

[Zach_R]

Hi @brentrobbo,

Thank you for your post. I'm very sorry to hear you're having some trouble with your My Virgin Media online account.

Have you tried using a completely different password? If you have, please try clearing your cache and cookies and then giving it another go.

Let us know how you get on.

Thanks,