Unable to change login password

[alibowl]

Hi,

Like a lot of posts on here I have hit the 'password requirements not met' bug on the virgin media website when trying to change my password.

I have run through all of the suggestions on here and no matter what it won't let me change my password.

Can someone from Virgin contact me to rectify this please.

[Carley_S]

Hi @nsturner 

Welcome to the community forums 

Sorry to hear you're having issues accessing your account due to password issues. 

Please can you try clearing your cache and cookies from the device/browser to see if this allows access to your online account. 

[nsturner]

Hi Carley, I've already tried this and it did not work. 

Thanks, 

Natasha

[nsturner]

Hi Carley, I just tried this again and it's now worked. Thank you. 

[Carley_S]

Thank you for trying this @nsturner 

Glad to hear this has worked for you. 

Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the community forums if needed :). 

[orbilivion]

Hi. It appears Virgin have still not fixed this issue. It seems impossible to change the Telephone Password. It always states new password requirements not met, on both the app and the webpage! It gets stuck on 'No Uppercase Letter'. You can add one or more uppercase letters and it remains impossible to change the password. Please fix this bug. It's really lazy programming, for whoever coded this, to not check it even works! Carely_S, please contact Virgin support team and get this fixed. Amazing to think it's not been working for six months, forcing everyone to call up to change their password.

[Graham_A]

@orbilivion You have resurrected an old thread regarding login passwords with an issue that appears to relate to the Telephone security details memorable word.  There is no telephone password in the VM setup.

Consider starting a new thread with your issue.