Hi I have two virgin media broadband packages in my name. One at my parents address which I set up while I was living there and opted to leave it active as they are still there. I've now moved out and got a separate virgin media package for myself. The issue I'm having is that I signed up for my virgin media with the details of the first package and now have no way to access details to my new package or make/add an account on my virgin media. So when I sign in all I see is my parents account details. Is it possible to add an account for my new package? Or even make a new my virgin media account for it?
Re: Two virgin media accounts, my virgin media app
on 24-08-202208:33
Hi there Angmike,
Thanks for your post and welcome to the community.
With regards to this, you'll need to 2 seperate emails for each account, do you have another email address you can use to register the new address with?
Re: Two virgin media accounts, my virgin media app
on 31-08-202212:45
Hi thanks for your response
I do have another email address but I have tried this before and when I enter my new account number and area reference number it tells me I'm already signed up and refers me back to my first account? Not sure if I am doing something wrong
Re: Two virgin media accounts, my virgin media app
on 31-08-202218:51
I have made a completely new email address to try and register with but still the same issue. Could this possibly be because both my virgin media accounts are linked to one email address? If I try to reset the password then it takes me through the normal process in which to reset it.
