Strangers email address is registered to my new VM account

[registermyvm]

Hi all,

I have recently signed up to VM, and am trying to register for the my VM app.

However, when I enter my details (i.e. surname, account number and area reference code) it tells me that there is already an email address registered to the account. The email address is a completely strange one to me.

Any tips on how to proceed?

Thanks.

[Alex_RM]

Hi registermyvm,

Thanks for posting and welcome to our community 🙂

Sorry you're having some issues setting up your online account. 

Can you confirm if you've moved recently or is this a brand new account?

Alex_Rm

[registermyvm]

Hi Alex_Rm

This is a brand new account.

Regards

[Sabrina_B]

Hi @registermyvm 👋.

Thanks for the update on this. We would need to bring you in for a private message to discuss this and resolve. 

Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
 

Thanks.
 

Sabrina