Forum Discussion

jess33333's avatar
jess33333
Joining in
3 years ago

Same email can’t log into new account

- I have an old account which was deactivated and set up a new one a few weeks ago but the app is still connected to the old one as they have the same email how do I change this over so can see the n...
Megan_L's avatar
Megan_L
Forum Team
2 years ago

Thanks Robinson3, 

We'll need to do what's called a Move & Transfer or M&T for short 🙂 This means I'll be transferring your old Online Account details onto your new services.

I'll send you a private message now so we can get started. 

Speak to you soon!

Thanks, 

Megan_L

Robinson3's avatar
Robinson3
Joining in
2 years ago

Hi,

Sorry your message doesn’t seem to be appearing in my messages.

Thanks 

  • Megan_L's avatar
    Megan_L
    Forum Team
    2 years ago

    Sorry about that Robinson3! 

    Let me try sending it again 😁 

    Thanks,

    Megan_L

  • Joseph_B's avatar
    Joseph_B
    Forum Team (Retired)
    2 years ago

    Hey Robinson3,

    Glad we could go about resolving your issue, do let me know if you require anything further and we can assist where needed.

    Joe