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Problems updating email and phone number

Tuning in

I have had this problem before when changing my email and phone number online for my virgin media. Anyway this usually results in success posting here so can I get help with this again I have a new email address and I get verification link expired as soon as I receive the verification link and some emails from virgin goto the old email and some to the new. In the phone number box in my virgin media it says it's saved but as soon as I refresh the page the old number is back. I am going to knock up some screenshots that I'm happy to share in a private message with a virgin media employee then you will be able to see what needs doing exactly and what I see online. Usually some sort of ticket is created if the employee can't fix the issues themselves. Happy to go through this again but as I plan to delate my old email address soon this all needs sorting out. I do wish it was more simple to make changes then posting on a forum but I guess it is what it is. I would appreciate any help to get this fixed as soon as possible. Thanks 


Forum Team
Forum Team

Hi @daniel999007 

Thanks for posting and welcome back to the community.

Sorry to hear you have had issues with updating the details.

I'll send you a PM now to assist further.

Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

This still isnt resolved and I just received a email from virgin media to my old email address that I'm planning to delete this needs sorting out once and for all. It was a email about a old set top box that is no longer in service so not even a billing email. To be clear I want ALL virgin media emails to my new email address not a percentage of them. 

Sorry to hear this issue is ongoing and that you are still receiving emails on an old email account. To best look into this, I have sent you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this. 


Forum Team

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