Parental controls do not exist

[DisW]

I also have the same issue and neither the help chat bot or the customer service on the phone were able to help. There is absoloutely nothing on the website to point to parental control area. For something so fundamentally important, it should be front and centre. Please share publicly what has been sorted and link to the parental area

[MOD EDIT: Post split to create own thread]

[John_GS]

Hi @DisW 

Thanks for posting and welcome to the community. Sorry to hear you're having an issue with Parental Control and also the issue when trying to sort it.

I'll send you a PM now to assist further.