Not all Accounts showing up in App

[brafter4255]

Hey!

I recently noticed that one of my two accounts is not showing up on my mobile app. I have a phone and internet account but only my phone bill and account is currently showing up on the mobile app. This in turn made me miss a payment for my internet as I was not receiving any notifications for an upcoming payment due. 

I was able to log in to my account on my laptop and pay this bill, but there is not history of paid bill on my mobile app and I am still unable to see the internet account on the app. 

Thanks

[Kain_W]

Hi brafter4255,

Thanks for your post and welcome to the community.

Sorry to hear there has been an issue with the account, can I ask to confirm has any of the mobiles been transferred to O2 at all?
Let us know,