No welcome email

[Niamhdickinson]

I ordered a virgin media broadband pack.

however I can’t set up my virgin media account as I haven’t received a welcome email I have tried to contact via live chat and they can’t seem to find my account.

I haven’t set up the broadband yet as I don’t have a virgin media wall socket which I need to organise as well.

is there any way you can help me sort these 2 problems out.

[Akua_A]

Hi @Niamhdickinson 

Welcome to our services and our forums page. Sorry to hear you are having issues with setting up your online account as well as the broadband, To bets look into this, I will send a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.
Thanks,