My package was installed 3 weeks ago my virginmedia app still has message the fun starts soon if I goto status I get message your services haven’t been installed yet I have removed app and re installed but comes back with same message any ideas ?
Hi Maisie2709,
Thank you for reaching out to us in our community and welcome both here and to Virgin Media, sorry to see you have been unable to set up an Online Account due to the system not see you as installed yet, so I can help further I have sent you an invite into a private chat, look out for the white envelope to accept.
Regards
Paul.
