My agreed renewal price is still not showing in the app?

[Paul6355]

I spoke with Virgin media about a week ago and was told that they had set up my account (broadband only) at the agreed offer price for renewal. However, my account on the Virgin Media app is still showing the old (higher) price. Apart from the person telling me on the phone that it had been done, I still have no official confirmation?

[Matthew_ML]

Hey Paul6355, thank you for reaching out and a warm welcome to the community I am sorry to hear about this billing issues.

Just to confirm did the team advise they are something called a rolling credit onto the account? 

If so a rolling credit is used in the background, your contract will not state the correct price because its not possible for us to do so. To handle this we use a rolling credit which works in the background bringing this price down.

Once you get a bill if you go to credits, drop down you will see this appear here.

Have you had a bill which states the new price on at all yet?