My Virgin media app

[Akink]

Hi can’t sign into VM app Virgin Media keep saying will ring me that was a week ago

[Steven_L]

Hello Akink,

Welcome to the community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your online account. 

Are you able to login to the web browser version of your online account or any other applications? Have you ever been able to access your online account via the app?

Kind Regards,

Steven_L

[Akink]

On the my VM app get through to choose your password have been trying for about 5 days it keeps saying oops something went wrong 

[Alex_RM]

Hi Akink, can you confirm if you're able to sign in directly via webmail here

Alex_Rm

[Akink · Accepted solution]

No I can’t sign in on anything 

[Alex_RM]

Thanks for confirming, so I can help I've popped you over a private message to get a few more details from you. 
Alex_Rm