My Virgin Media account showing the old account number and details

[Bipingrg]

I'm literally having the same issue. Everytime i sign up using a different email and my new virgin media account number, it says "we've found you" and when i login using that email address I don't see the new account number just the old one. My services has already been installed and started. Everytime they keep saying IT will need to fix it but where is IT? I need to see my bills asap!! 

[MOD EDIT: Post split to create own thread]

[Bipingrg]

I have also tried changing the email address but no luck

[Sabrina_B]

Hi @Bipingrg 👋.

Thanks for reaching out to us and welcome to the Community Forums. Apologies for the issues that you having with your email address and your account. So that we can look into this further we would need to bring you in for a private message. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
 

Thanks.
 

Sabrina