Forum Discussion

sam4262's avatar
sam4262
Tuning in
3 years ago

My Virgin Media account showing the old account number and details

Hi, I have moved home for more than a month and got a new contract. However, my online account details still cannot be migrated, it's still showing my old account number, details, bills etc. The Vi...
account
migration
PineappleBum's avatar
PineappleBum
Tuning in
3 years ago

Hi Steven,

 

I am having the same issue, and phone and online chat are unable to resolve, keep telling me it's been passed to IT, but I don't ever hear back.

 

I've sent you a PM, can you please advise?

 

Thanks

David_Bn's avatar
David_Bn
Forum Team
3 years ago

Thanks for working with me over our private messaging function PineappleBum, and I'm pleased we were able to have this resolved for you.

Do feel free to come back to our Community Forums if there are any further issues with the services.

Kindest regards,

David_Bn 

  • PineappleBum's avatar
    PineappleBum
    Tuning in
    3 years ago

    Thanks for your help David!