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Missing order

Nathan72
Joining in

2 weeks ago

Hi, I placed and order on 30th November and received the order summary and order documents emails but have heard nothing since and there is no order showing in the app. The chat bot is unable to help, is there anyone out there who can?

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3 REPLIES 3

newapollo
Very Insightful Person
Very Insightful Person

2 weeks ago

Hi Nathan72 

You could try calling the pre-installs team on 0800 052 1734 and ask them what's happening.

They are open  8:00am to 9:00pm  Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday

(It can take a couple of days for a member of the forum team to pick up your post)

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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Vikki_M
Forum Team
Forum Team

2 weeks ago

Hi Nathan72,

Thanks for your post and welcome to our community.

Online orders can take up to 14 days to be applied to the account.

The new deal won't show on the account or the app until this has been added by the team.

If after 14 days you still don't see this, please pop back to us and we'd be happy to look into this further.

In the meantime, please don't worry, the order will be processed soon 😊

If you have any further questions at all, please pop back to us and we'd be happy to help. 

 

Vikki - Forum Team


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Nathan72
Joining in
In response to Vikki_M

Tuesday

Hi Vikki, it's been more than two weeks and there is still no sign of the order. Please could you look into this Thanks, Nathan

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