Forum Discussion

Hilary54's avatar
Hilary54
Joining in
2 months ago

Impossible to reset password

I am so frustrated with Virgin. I have been trying to reset my password for a few weeks without success. Somebody at virgin said they reset my password & to leave it for a couple of hours before logging in. It didn’t work. I have tried myself what seems like a 100 times & every time it tells me there’s an error. I can see from this forum that this problem has been going on for a long time. As a new customer I think this is outrageous. They would soon contact me if I didn’t pay my bill 😤 

  • Daniel_Et's avatar
    Daniel_Et
    Forum Team
    2 months ago

    Hi Hilary54 👋 Thank you for your post and welcome to the Virgin Media Community 😀

    We're sorry to hear about the problem you've been having and that you feel this way 😔

    In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

    If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

    Regards,
    Daniel

    • Hilary54's avatar
      Hilary54
      Joining in
      2 months ago

      How do I cancel my contract? I’m absolutely disgusted at the service I’ve received. No one has contacted me & they have lied that they have left me messages. When googling I’ve now realised that you treat all your customers in this way.