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Connect app saying Hub 4 not recognised

Joining in

Have reinstalled Virgin Media connect app but saying my Hub 4 is not recognised, have reinstalled hub and internet working fine at the moment.


Forum Team
Forum Team

Hi @Toni2413 thanks for posting and welcome back to our community.

Sorry to hear you're having issues with connect app not recognising our hub 4.  And sorry for any inconvenience this may be causing you. Are you attempting to do a WiFi health check?  If so, I'm sorry for any issues you may be currently having. But there's other features, including controlling the devices connected to your WiFi. Lots of useful information regarding the connect app can be found here. As you've reached out to us, I would like to take a look on your behalf.  I'm going to send you a private message. Please keep an eye on your inbox in the top right of your screen.