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AE4's avatar
AE4
Tuning in
10 months ago
Solved

Re: Connect app saying Hub 4 not recognised

Hello, I am having the same issue. How was this resolved please? 

  • Client62's avatar
    Client62
    10 months ago

    If the Hub 4 admin menu has failed ( blank seen screen after Hub Password entered ) ,
    the VM Connect app will not work and any VM Pods are usually offline too.

    The only option is to contact VM Customer Support and demand a replacement Hub.

    Do not be diverted by any suggestions that VM don't know about this problem - they sure do.
    Almost every 5th post in this forum reports what you are seeing.

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    • AE4's avatar
      AE4
      Tuning in
      10 months ago

      Hi John, 

      No, I don't use a VPN. I recently updated to the Hub 4. When it was fired up, I got all devices logged onto it with the exception of a Blink Sync Module. That kept saying that the password was incorrect despite several attempts. Their troubleshooting advises that I set up a guest network which I have been unable to do because (i think..) the Hub 4 isn't being recoginsied.. 

      Sorry.. A lot to take in there.. Any advice appreciated

    • AE4's avatar
      AE4
      Tuning in
      10 months ago

      Thanks Client62. I tried this and was staring at a blank screen waiting for it to do something after I had entered the Hub Password. Tried a few different search engines. Chrome and Edge.. both the same..

      • legacy1's avatar
        legacy1
        Alessandro Volta
        10 months ago

        Its never easy😤

        192.168.100.1 should also work or just reset the hub

  • Client62's avatar
    Client62
    Alessandro Volta
    10 months ago

    If the Hub 4 admin menu has failed ( blank seen screen after Hub Password entered ) ,
    the VM Connect app will not work and any VM Pods are usually offline too.

    The only option is to contact VM Customer Support and demand a replacement Hub.

    Do not be diverted by any suggestions that VM don't know about this problem - they sure do.
    Almost every 5th post in this forum reports what you are seeing.