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Changing My Virgin email address

Joining in

I am trying to change my parents Virgin Media account email address back to my fathers e-mail address after having to reset my mothers ntl email address. However, it keeps saying:  'You've recently requested to change the email address you use to sign in to My Virgin Media. Please check your emails and verify this change before making further account changes.'


Forum Team
Forum Team

Hi there @Austens123 

Thank you so much for your post and welcome to the community forums, it's great to have you here. 

I am so sorry to hear that you are facing this issue, to clarify, is the username you are trying to change to a previously used email, or a virgin media email?