Change secondary account to primary account

[Salam-86]

Please could you advice me how to switch my secondary account to a primiary account. At the moment I struggle managing my email passwords as I registered my seconding accoint to the "My Virgin Media"

I have been unable to register or reset the password on my primary account

Many thanks

[Vikki_M · Accepted solution]

Hi Salam-86

Thanks for your post and welcome to our community. 

We're sorry to hear you're having some issues with the email service.

Just to clarify for us please, are you wanting to change the email username you use to sign into your My Virgin Media account?

Please pop back to us when you can. 

[Salam-86]

Hi Vikki,

I added an incorrect email address to sign into my account, which needed to be verified before I could change my password.

I cannnot see an option to change this to the correct email address, whilst it still requires verification.

Any help would be appreciated.

 

[Tom_W1]

Hi @Salam-86 thanks for your reply.

Okay no problem, we might need to change this behind the scenes manually so please expect a PM from me to arrive shortly so I can look into this and respond directly when you can!
Many thanks