Can't verify email

[EmmaCh]

Tried to register through the app. Email link either doesn't cone through or the link goes to email link expired! Very frustrating as lots of people seem to have the same problem from weeks ago but it hasn't been rectified yet? Please advise. I'm an O2 mobile customer and would like to see my options with boosters etc. 

[Graham_A]

@EmmaCh  If you state what app you are referring to we can move this thread to the relevant forum.

[EmmaCh]

The Virgin Media App

[Graham_A]

Are you also a VM broadband/TV/Telephone customer?  I don't think that the My Virgin Media app will show you O2 mobile options as these are now dealt with via the My 02 app.

The VM Forum Team staff will respond here to assist with the verification email.

[Ayisha_B]

Hi @EmmaCh 👋

Welcome to our Community Forums and thanks for your post. 

I am sorry to hear you are not receiving your verification email.

Will pop you a PM 📩  now to assist further.

Thanks!