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Can't register for My Virgin Media account

Joining in

Please can someone from Virgin Media tech support contact me. I can't register for a My Virgin Media account, I keep getting the error message "Oops... Something went wrong. Please try again later."

I've already tried the following solutions I read on this forum: deleted cache and cookies from Chrome, used incognito on Chrome, tried another web browser (Microsoft Edge) AND another device - Android mobile. The registration page doesn't even display correctly on Android mobile. 

I've been very happy with the self-installation of kit for broadband, TV & landline, but this is very frustrating.


Forum Team
Forum Team

Hello RJF.

Thanks for your first post and welcome to our Community.
Sorry to hear you are having an issue setting up your online account.
I'd like to take a look into this for you.
If you don't mind, I will need to send you a private message to pass security. 
If you can check your logo at the top right of your screen that would be great.