Can't change login email address

[Davidgparry]

I need to change the email address I use to sign-in to My Virgin Media.  I have tried to do this online and I was supposed to receive a verification email to the new account.  Unfortunately, this didn't arrive for a long time - so long I had given up waiting.  I saw the email a couple of days later but when I click on the "create account" link I get an "Invite link expired" message.  If I go back into My Virgin Media and try to change my login email address again I get a "You've recently requested to change the email address you use to sign in to My Virgin Media. Please check your emails and verify this change before making further account changes" message.

So, I am completely stuck.  There is no way to verify with the original email, and no way to send a new one!  I've waited several days to see if it all resets itself, but it hasn't

Any Ideas how I can move forward from here?

Many thanks,

[Beth_G]

Hi Davidgparry

Thanks for your post! Welcome to the Community Forums.

Sorry to hear you're having trouble changing your My Virgin Media username. That must be quite frustrating. Can we check whether you're just trying to do this to update your email address, or have you been asked to do this by ourselves when signing in?

We can manually reset the the email address on our end for you. You should still get sent a verification email, but hopefully it does get pushed through this time with us putting it through on our end.

Let us know

[Matthew_ML]

Glad  to hear this has been resolved.