Blocked from logging into virgin media account

[Emma340]

I just tried to log into my virgin media account (not my email and it wasn’t on the app but on the web page) and received the following message:

Blocked

You couldn't be authenticated. Server error.

I tried resetting my password but the same thing happened. Any ideas what the issue is?

[KJK]

I'm having the exact same issue. Tried from my regular web browser on my laptop, from an incognito window and from my phone - same result every time. Looks like a few others are having the same problem so hopefully Virgin will fix it soon....

[cotswold_2008]

Yes, a few folks are reporting the same message over on the Email issues/problems thread.

[SierraHotel]

I am also having this issue, seems to be VM's side then...

[cotswold_2008]

The same error message appears this morning. Looks like the issue or problem has not yet been fixed.

[Chunckyfood]

me too, cant get in since yesterday which is annoying as they charged me £14 more this month for some reason, I am still in contract and have not made any TV purchases, pretty useless without being able to log in....

[Steven_L]

Hello Emma340,

Welcome back to the community and thanks for taking the time to post. I’m sorry to hear of the issues that you’re having with your online account at the moment. Just to clarify, you're able to use your online account via the app but not via the browser. If you could please answer the below questions, this will help us to get to the bottom of the issues. 

Are you using a VPN at all? 

Have you tried via a different device or browser? 

Have you tried to clear your browser's cache and try again? 

Are you able to view the site using mobile data instead of a WiFi connection?

Kind Regards,

Steven_L

[Steven_L]

Please could anyone having issues try to log into their account as the issues seem to have been resolved.

Kind Regards,

Steven_L 

[Emma340]

Yes this seems to be resolved. Thanks