Access to virgin apps connect etc always fails

[MrCoola]

Access alerts fails, followed reset password but virgin doesn’t send reset email out. Can’t phone to reset as I can’t speak (I have lung cancer which affects my speech) can access virgin tv but not my media or VMware connect. Any help would be appreciated 

[Alex_RM]

Hi MrCoola,

Thanks for posting, and sorry you're having some issues with apps. 

So I can help reset your details, I've popped you over a private message.

Alex_Rm

[MrCoola]

Can’t find your reply 

[Client62]

Message means an email, I find this at the top of the screen it is an envelope symbol.

[Ayisha_B]

I can see my colleague has sent you a PM @MrCoola 

Please respond for further support.

Thanks

[MrCoola]

Can’t see any envelopes symbols 

 

[MrCoola]

Can’t see response. How do I reply

[Zach_R]

Hi @MrCoola,

As you're using a mobile device, you'll need to click/tap on your profile image in the top-right corner and then select "Messages" from the drop down menu that populates.

Thanks,
 

[MrCoola]

 Where?

[Nathan_B]

What happens when you try selecting the reply option on the screen that you've sent?

Regards

Nathan