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Access to virgin apps connect etc always fails

MrCoola
On our wavelength

Access alerts fails, followed reset password but virgin doesn’t send reset email out. Can’t phone to reset as I can’t speak (I have lung cancer which affects my speech) can access virgin tv but not my media or VMware connect. Any help would be appreciated 

7 REPLIES 7

Alex_RM
Forum Team
Forum Team

Hi MrCoola,

Thanks for posting, and sorry you're having some issues with apps. 

So I can help reset your details, I've popped you over a private message.

Alex_Rm

MrCoola
On our wavelength

Can’t find your reply 

Message means an email, I find this at the top of the screen it is an envelope symbol.

I can see my colleague has sent you a PM @MrCoola 

Please respond for further support.

Thanks

Ayisha_B
Forum Team

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MrCoola
On our wavelength

Can’t see any envelopes symbols 

IMG_4127.png

MrCoola
On our wavelength

Can’t see response. How do I reply

Hi @MrCoola,

As you're using a mobile device, you'll need to click/tap on your profile image in the top-right corner and then select "Messages" from the drop down menu that populates.

Thanks,
 


Zach - Forum Team
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